1. The situations which we accept the return
We guarantee to obey the return policy when the item has the following problems, but you have to send back the item and the ship fee for returning back is paid by our customers.
A, This situation we will refund you the full money if the products have quality problems and it can not work when you receive it or it is damaged on transport.
B, our return policy can be open for you after our customer service learning your particular problem, and in this condition we will charge you 10% handling charges in some particular situations
C, you order a wrong item and negotiate with our customer service to exchange for a right product, this exchange policy is also for you. But you need pay the shipping cost both for send the wrong one to us and we sent the right one to you.
D, if we sent you a wrong product by mistake, we will be responsible for an item exchange and any shipping fees. You can return the product and get a full refund plus the shipping and handling fee, but you must make sure to send it back through ordinary airmail.
2. The situations which we do not accept the return
Please check detail information before you purchase on chinasinoy, if you have any questions, please check with our customer service, you can get our customers service information from our website.
A. If you order wrong item by yourself, or you found it is not you want to order (not quality problem), we will not provide return policy to you, please aware of this.
For this, you can choose exchange for a right one , but all the ship fee is depend on you.
B. if the item is damaged by yourself, we can not provide exchange service for you. But you can return for repair and all ship fees depend on you.
3. Return to exchange another item
Exchange for free: If your products damaged in delivery, we will exchange it for free and take the shipping cost for you .please sent the item back by airmail post.
Wrong orders: If you order a wrong item and plan to exchange for a right one, then just contact our customer service for a help, if we can exchange for you, but you need to pay the shipping cost to us as well as return to you.
Physical Damaged Items: If the item is damaged by yourself, we can not provide exchange service for you. But you can return for repair. Ship fee depend on you.
What you do before returning for replacement: you need contact our customer service to tell us your problem. What's wrong with your item and what you want us to do?
Return shipping options: after confirming your item and it is under our return policy, please sent back by airmail post. NO DHL, UPS, TNT, FedEx or any other express.
What we do after receiving your return: you need keep touch with us to make sure we get it. After checking the item, we will arrange a replacement for you and will inform you when everything is ok. Please remember to check your email anytime.
Notice for shipping options:
When you confirm to return the items to us, please choose ordinary airmail or EMS and ship to the address which provided by our customer service. Please do not ship by DHL, UPS, FEDEX ,TNT or any other courier, because we can not get your return item, we will not responsible for that.